Dear Mr. Day,

I am writing to express my appreciation for the excellent service recently provided to me, by your employee, Ms. Nicky Cottee.

Tasked with the unfamiliar responsibility of organizing a tea party to celebrate the one hundredth birthday of a neighbor, I confess I was somewhat at sea. Ms. Cottee’s assistance was invaluable; she was unfailingly helpful, pleasant and competent. Her ideas and suggestions were terrific and she worked well within our budget.

While this was a very big deal for me, I am well aware that for Daniel et Daniel, this event was very small scale. Never once did I feel that my needs were of any less importance than a large corporate event.