Dear Jake,

I want to thank you again for the way that you responed to my call on Monday morning. You’re promptness, professionalism, knowledge and presence made a big difference to me not to mention the bereaved family. You made what could have been difficult and arduous into a process and event that flowed with a minimum of worry and fuss. And the food was wonderful and your staff gracious and helpful. I really appreciate the job you did from beginning to end.